Shipping policy

Thank you for shopping with Organic Farmers Market.

This Shipping Policy explains how orders placed through organicfarmersmarket.com.pk are processed and delivered.

Order Processing

Orders are processed after receipt and, where applicable, confirmation of payment or Cash on Delivery details.

Orders placed on weekends, public holidays, or outside normal working hours may begin processing on the next working day.

During high-demand periods, promotional campaigns, public holidays, or major sales, additional processing time may be required.

Delivery Areas

We primarily serve customers throughout Pakistan, subject to courier coverage.

Some remote or restricted locations may require:

  • Additional delivery time;
  • Different courier arrangements; or
  • Additional delivery charges.

If we are unable to deliver to your address, we will contact you.

International delivery, where available, will be confirmed separately and may be subject to customs regulations, duties, taxes, or import restrictions.

Shipping Charges

Shipping charges, where applicable, will be shown at checkout before the order is completed.

Orders above Rs. 6,000 currently qualify for free shipping, as advertised on the website.

Promotional free-shipping conditions may be changed or withdrawn for future orders.

Estimated Delivery Time

Most domestic orders are generally expected to arrive within approximately:

3–7 working days after dispatch

Delivery to remote areas may take longer.

These timings are estimates and are not guaranteed.

Courier Delays

Delivery may be delayed due to:

  • Weather conditions;
  • Public holidays;
  • Road closures;
  • Courier backlogs;
  • Remote delivery locations;
  • Incorrect addresses;
  • Customer unavailability;
  • Security conditions;
  • Natural disasters; or
  • Other circumstances outside our reasonable control.

Order Tracking

Where tracking information is provided by the courier, it may be shared through email, SMS, WhatsApp, or another available communication channel.

Tracking information may take some time to become active after dispatch.

Accurate Delivery Information

Customers must provide a complete and accurate:

  • Name;
  • Phone number;
  • Delivery address;
  • City;
  • Postal information where required; and
  • Any useful delivery instructions.

Organic Farmers Market is not responsible for delays caused by incorrect or incomplete customer information.

Cash on Delivery

Where Cash on Delivery is available, customers should ensure that someone is available to receive and pay for the parcel.

We may contact customers to confirm certain Cash on Delivery orders before dispatch.

Failed Delivery

A delivery may fail if:

  • The customer cannot be contacted;
  • Nobody is available to receive the order;
  • The delivery address is incorrect;
  • The customer refuses the parcel without valid reason; or
  • The courier cannot access the delivery location.

Where an order is returned to us because of unsuccessful delivery, additional shipping charges may apply if the customer requests re-dispatch.

Damaged Parcels

If a parcel appears seriously damaged upon arrival, please photograph the packaging before opening it where reasonably possible.

If the contents are damaged, defective, missing, or incorrect, contact us promptly with your order number and supporting photographs.

The matter will be handled under our Return and Refund Policy.

Packaging

We take reasonable care to package products appropriately for transport.

Natural products, powders, grains, seeds, supplements, and packaged foods should be stored according to their product instructions after delivery.