Refund policy

At Organic Farmers Market, we want our customers to be satisfied with every purchase. We take care in selecting, packing, and dispatching our products and will assist you if there is a problem with your order.

Returns

You may request a return within 30 days of receiving your order, provided that the product:

  • Is unused and unopened.
  • Is in its original packaging.
  • Has all seals, labels, and packaging intact.
  • Is in the same condition in which it was received.
  • Is accompanied by proof of purchase or order confirmation.

Because many of our products are edible, herbal, nutritional, or personal-use products, we cannot accept returns of products that have been opened, consumed, used, tampered with, or improperly stored after delivery.

This is consistent with the 30-day unopened-item return period currently displayed on the store.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If you receive a product that is:

  • Damaged during delivery;
  • Defective;
  • Leaking or improperly sealed;
  • Incorrect; or
  • Significantly different from the product ordered,

please contact us as soon as possible.

We may request photographs or videos of the product, packaging, shipping label, and damaged area so that we can verify the issue.

Where the issue is confirmed to have resulted from our error, we may offer, depending on the circumstances:

  • A replacement;
  • An exchange;
  • Store credit; or
  • A full or partial refund.

Where Organic Farmers Market sent an incorrect or defective product, reasonable return shipping costs will be borne by us.

Non-Returnable Items

Unless required otherwise by applicable law, returns will generally not be accepted for:

  • Opened food products;
  • Opened herbal powders;
  • Opened seeds or grains;
  • Opened supplements or capsules;
  • Products with broken or removed safety seals;
  • Products damaged because of improper storage after delivery;
  • Products returned without their original packaging;
  • Products purchased on clearance or marked as final sale, where clearly stated before purchase;
  • Gift cards, if offered.

Change-of-Mind Returns

If you change your mind about an order, we may accept the return only if the product remains completely unopened, unused, sealed, and in resalable condition.

For change-of-mind returns, the customer will normally be responsible for return courier charges.

Original delivery charges are not refundable unless the return resulted from an error by Organic Farmers Market.

Refunds

Once your returned item is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be issued using the original payment method where reasonably possible.

Banking institutions, card processors, payment gateways, and mobile-wallet providers may require additional time to reflect the refund in your account.

For Cash on Delivery orders, an approved refund may be processed through bank transfer, mobile wallet, or another mutually agreed method.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

An order may be cancelled without charge if it has not yet been processed or handed over to the courier.

Once an order has been dispatched, cancellation may no longer be possible and the return conditions above may apply.

How to Request a Return

Contact our customer support team and provide:

  • Your full name;
  • Order number;
  • Product name;
  • Reason for the return; and
  • Photographs or videos where the item is damaged or incorrect.

Phone: +92 337 5879240
Email: hello@organicfarmersmarket.com.pk

Nothing in this policy is intended to exclude any consumer right that cannot legally be excluded under applicable law.